Terms and conditions

Last updated: 19 Nov 2025

Welcome to Verto Plates & Accesorries Ltd. Please read these Terms & Conditions (“Terms”) carefully before using our website (“Site”) or placing an order. By accessing or using the Site, or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the Site or place an order.

1. Definitions

  • “We”, “us”, “our” refers to Verto Plates & Accesorries Ltd.
  • “You”, “your” refers to the customer, user of the Site, or person placing an order.
  • “Products” means number plates, registration plates, accessories, or any goods sold by Verto Plates.
  • “Order” means your request to purchase Products from us via the Site, which we may accept in accordance with these Terms.
  • “Proof Documents” means any documentation we require to manufacture your plates, such as photographic identity, vehicle registration certificate (V5C), entitlement documents or others as described below.

2. Acceptance of Orders

  1. All orders are subject to acceptance by us. Once you place an order and payment is authorised, we will send you an order confirmation email. This email does not necessarily mean that your order has been accepted.
  2. We reserve the right to refuse any order, for example in the event of obvious input errors (e.g. incorrect registration number), inability to verify Proof Documents, or if we suspect fraudulent activity.

3. Proof of Identity & Registration Entitlement

  1. To comply with legal and regulatory requirements, we require valid Proof Documents before we manufacture any number plate. Acceptable documents may include:
    • Driving licence (full or provisional) or government-issued photo ID;
    • Recent utility bill, bank statement, council tax bill, etc., for address verification.
  2. For proof of entitlement to the registration mark (i.e. that you are allowed to make or display the plate you’ve ordered), we require documentation such as:
    • Vehicle Registration Certificate (V5C) or new keeper supplement;
    • Retention certificate (e.g. V778), certificate of entitlement, or other equivalent document;
    • Letter of authority (if applicable) from a fleet or lease company.
  3. You must submit clear, legible copies of the required documents. We will verify these before starting production.

4. Manufacturing & Compliance

  1. We manufacture your plates only after we have received and approved all required Proof Documents.
  2. All plates are produced in compliance with relevant UK / DVLA regulations: correct dimensions, reflective materials, correct colours, legal spacing, and any mandatory markings (e.g., Verto Plates name, postcode, relevant standard).
  3. Once production has commenced, changes to your order (such as registration number, plate design, finish, size) may not be possible. If changes are allowed, they may incur extra cost.

5. Price & Payment

  1. All prices are quoted in GBP and include VAT (unless stated otherwise).
  2. Payment is due at the time of placing the order (or as otherwise agreed). We accept payment methods listed on the Site (e.g. credit/debit cards, PayPal).
  3. We reserve the right to modify the price of any product before confirming your order. Once your order is confirmed, the price will not change.

6. Delivery

  1. We aim to dispatch orders within the timeframe displayed on the Site. These are estimates only; we do not guarantee delivery by a specific time.
  2. Delivery is made via a courier or postal service. Risk in the Products passes to you once they are delivered to the address you provided.
  3. It is your responsibility to ensure delivery address is correct. If a wrong address is provided and the courier returns the goods or they are lost, you may be liable for additional delivery charges.

7. Cancellation, Returns & Refunds

  1. Cancellation by you:
    • Because our number plates are custom-made to your specifications, once your order has been accepted and we have started production, you may not cancel the order or request a refund, except as required by law.
    • If you wish to cancel before production begins, contact us immediately. We will assess if cancellation is possible and if any costs will be incurred.
  2. Returns:
    • We do not generally accept returns of custom or made-to-measure plates if they are manufactured correctly according to your instructions and verified documentation.
    • If the plates are defective (e.g., manufacturing fault, wrong specification), you must notify us within 48 hours of delivery, provide clear photographs of the defect, your order number, and packaging.
    • Upon verification, we will offer a like-for-like replacement at no extra cost, or a refund if replacement is not possible.
  3. Refunds:
    • If a refund is due, we will process it to the original payment method. Please allow up to 5 business days for the refund to appear in your account.
    • If a delivery problem (e.g., item lost in transit) is confirmed via the courier, we may initiate a postal investigation prior to issuing a refund or replacement.

8. Liability & Warranty

  1. We warrant that our Products will, at the time of delivery, conform in all material respects to the specification given on the order.
  2. Our total liability under or arising in connection with any Order shall not exceed the total amount paid by you for the Products under that Order.
  3. We are not liable for:
    • Indirect or consequential loss (including loss of profits, business, revenue, data, goodwill);
    • Loss or damage caused by your failure to provide accurate information;
    • Loss or damage caused by improper use, fitting or installation of the plates;
    • Delays due to courier / postal service beyond our reasonable control.
  4. Nothing in these Terms excludes or limits liability for:
    • Death or personal injury caused by our negligence;
    • Fraud or fraudulent misrepresentation;
    • Any other liability which cannot legally be limited or excluded under applicable law.

9. Intellectual Property

All intellectual property rights in the Site and the content (text, graphics, logos, designs) are owned by Verto Plates (or its licensors). You may not use, copy, reproduce, republish, distribute or exploit that content without our prior written consent.

10. Data Protection

  1. We will collect and process personal data when you place an order (e.g., name, address, driver’s licence, V5C details). We will handle and store this data in accordance with our Privacy Policy, which is incorporated into these Terms by reference.
  2. By submitting your personal data and Proof Documents, you consent to us using that data to verify your identity and entitlement, to manufacture the Products, and to dispatch them.

11. Force Majeure

We will not be liable or responsible for any failure to perform our obligations under an Order if such failure is caused by events beyond our reasonable control (e.g., natural disaster, pandemic, courier strikes, supply chain disruption).

12. Changes to Terms

We may revise these Terms from time to time. When we do, we will update the “Last updated” date. Any changes will apply to Orders placed after the updated Terms come into effect. It is your responsibility to check these Terms periodically.

13. Severability

If any provision of these Terms is held to be illegal, invalid or unenforceable under applicable law, that provision will be removed or limited to the minimum extent necessary, and the remaining Terms will continue in full force.

14. Governing Law & Jurisdiction

These Terms, and any Order, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or your Order.

15. Contact Information

If you have any questions or concerns regarding these Terms, please reach out to us here

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